I'm getting the error, "The requested URL was rejected," what should I do?
Posted by Cathy Larson, Last modified by Cathy Larson on 2019-07-16 13:47:50

Occasionally, when attempting to view a full-text article, the screen may display a white page with the following text:

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 123456789

The support ID will be different every time. If you experience this issue, please contact us and include the support ID so that we can resolve the issue.

We believe the issue is caused by a cookie. You can try deleting cookies in your browser to possibly resolve the problem. Instructions for deleting your cookies can be found here. Instructions will vary depending on the web browser you are using.



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