Faculty Bibliography

Objective: Warfarin is a high risk medication whose safety can be greatly improved by patient education. This study was designed to evaluate patients' understanding of their warfarin medication instructions and evaluate readability of the FDA's Warfarin Medication Guide. Methods: Qualitative structured interviews were conducted with 50 patients prescribed warfarin within the last year at two hospital-based outpatient clinics. 19 questions were asked to examine (1) patient understanding of specific sections in the medication guide, (2) prior provision of warfarin medication instructions, (3) numeracy issues specific to warfarin, (4) general medication management, and 5) patient recommendations for better ways to present warfarin information. The study was approved by the IRB at both institutions. Patients were given an incentive that included a tote bag, medicine box, medical ID bracelet, and brochures about the Poison Center. Results: Of the 50 patients who were surveyed, 49 responses were included for analysis. There were slightly more female respondents than male (53.1% vs. 46.9% respectively). 70% of the patients were between 36-64 years old and reported taking 1-18 medications daily. Most patients (75%) had received information about warfarin when they were first prescribed the medi- cine, 65% were given written information, and 48% discussed the medication with their doctors. Only 12% of patients spoke with the pharmacist about their warfarin. When asked to identify specific content in the medication guide, 16% had difficulty with information about diet, and 21% were not able to identify when to call their provider. Numeracy analysis showed that 19% had trouble with both dosing and interpretation of their INR. Patients' suggested alternative ways to present warfarin information including more graphics, in-person counseling, DVD instructional videos, and multilingual translations of the warfarin medication guide. Conclusion: About 20% of patients were unable to identify key messages in the !

Carbon monoxide (CO) is the leading cause of poisoning death in the United States. Research has shown that proper use of a CO detector in the home can reduce morbidity and mortality related to unintentional CO exposure. The authors evaluated three CO education workshops that included distribution of free CO detectors for home use, and their intervention reached 133 participants. Pretest surveys and follow-up calls evaluated change in knowledge and behavior factors. Results showed that statistically significant increases were found on three out of five knowledge-based items and 91% of respondents (N = 80) reported installing CO detectors in their home. Follow-up calls provided an opportunity to clarify information and provide tailored information to participants

An essential component of quality care for limited English proficient (LEP) patients is language access. Linguistically accessible medication instructions are particularly important, given the serious consequences of error and patient responsibility for managing often complex medication regimens on their own. Approximately 21 million people in the U.S. were LEP at the time of the 2000 census, representing a 50% increase since 1990. Little information is available on their access to comprehensible medication instructions. In an effort to address this knowledge gap, we conducted a telephone survey of 200 randomly selected NYC pharmacies. The primary focus of the survey was translation need, capacity, and practice. The majority of pharmacists reported that they had LEP patients daily (88.0%) and had the capacity to translate prescription labels (79.5%). Among pharmacies serving LEP patients on a daily basis, just 38.6% translated labels daily; 22.7% never translated. In multivariate analysis, pharmacy type (OR = 4.08, 95%CI = 1.55-10.74, independent versus chain pharmacies) and proportion of Spanish-speaking LEP persons in the pharmacy's census tract (OR = 1.09, 95%CI = 1.05-1.13 for each 1% increase in Spanish LEP population) were associated with increased label translation. Although 88.5% of the pharmacies had bilingual staff, less than half were pharmacists or pharmacy interns and thus qualified to provide medication counseling. More than 80% of the pharmacies surveyed lacked systematic methods for identifying linguistic needs and for informing patients of translation capabilities. Consistent with efforts to improve language access in other health care settings, the critical gap in language appropriate pharmacy services must be addressed to meet the needs of the nation's large and ever-growing immigrant communities. Pharmacists may require supplemental training on the need and resources for meeting the verbal and written language requirements of their LEP patients. Dispensing software with accurate translation capability and telephonic interpretation services should be utilized in pharmacies serving LEP patients. Pharmacists should post signs and make other efforts to inform patients about the language resources available to them

Children younger than 5 are at greatest risk for unintentional poisonings. Children in low-income situations are particularly vulnerable for exposures to potential poisons. Focus groups were conducted at a Women, Infants, and Children (WIC) program located in a large urban public hospital in New York City to gain information from low-income parents of young children about real and perceived barriers to calling the local poison control center, resources for poison prevention messages, and ideas about public awareness campaigns. All focus group members were low-income parents of young children. Most participants reported that they would call 911 in the event of a poisoning due to child welfare and self-efficacy issues. Health education theory using the social-cognitive theory provides a framework for developing future poison prevention programs to address identified issues with parents of young children