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What happens when a patient volunteers a financial insecurity issue? Primary care team responses to social determinants of health related to financial concerns [Meeting Abstract]

Zabar, S R; Wilhite, J; Hanley, K; Altshuler, L; Fisher, H; Kalet, A; Hardowar, K; Mari, A; Porter, B; Wallach, A; Gillespie, C
BACKGROUND: While much is known about the importance of addressing Social Determinants of Health, less is known about how members of the care team respond to patient-volunteered SDoH - especially when the determinant is related to financial insecurity. With increasing calls for universal screening for SDoH - what do teams do when a patient shares a financial concern? We report on the use of Unannounced Standardized Patients (USP) to assess how primary care teams respond to volunteered information about financial insecurity and whether an audit/ feedback intervention (with targeted education included) improved that response.
METHOD(S): Highly trained USPs (secret shoppers) portrayed six common scenarios (fatigue, asthma, Hepatitis B concern, shoulder pain, back pain, well visit). USPs volunteered a financial concern (fear of losing job, challenges with financially supporting parent, trouble meeting rent) to the medical assistant (MA) and then again to their provider and assessed the response of both the MA (did they acknowledge and/ or forward the information to the provider?) and the provider (did they acknowledge/ explore and/or provide resources/referrals?). A total of 383 USP visits were delivered to 5 care teams in 2 safety-net clinics. Providers were medicine residents. 123 visits were fielded during the baseline period (Feb 2017-Jan 2018); 185 visits during the intervention period (Jan 2018-Mar 2019) throughout which quarterly audit/feedback reports of the teams' response to the USPs' SDoH and targeted education on SDoH were distributed. 75 follow-up phase visits were fielded (Apr- Dec 2019). Analyses compared rates of MA and provider response to the volunteered financial insecurity issue across the 3 periods (chi-square, z-scores).
RESULT(S): The baseline rate of responding in some way to the volunteered information was high for both the MA (86% acknowledged) and the providers (100% responded). These overall rates of response did not change substantially or significantly across the three time periods (MA: Intervention period = 87%, Follow- Up period=90%; Provider: Intervention period=98%; Follow-Up period=98%). Rates of acting upon the volunteered information also remained quite consistent across the time periods: from 29 to 35% of MA forwarded the information to the provider across the 3 time periods and from 22 to 28% of providers in each intervention period gave the patient resources or a referral (mostly resources).
CONCLUSION(S): Our findings highlight the importance of patients directly telling team members about a financial concern. Future research should explore whether screening tools are effective in instigating a response. Audit/feedback reports with targeted educational components did not appear to influence the teams' response unlike what we found for housing and social concerns that had to be elicited. Whether this is due to differences in volunteered vs. elicited SDoH or to the nature of the SDoH (financial vs housing/social) warrants further investigation
EMBASE:633957366
ISSN: 1525-1497
CID: 4803272

Describing faculty exemplars of medical professionalism [Meeting Abstract]

Lusk, P; Altshuler, L; Monson, V; Buckvar-Keltz, L; Crowe, R; Tewksbury, L; Poag, M; Harnik, V; Rivera, R; Kalet, A
BACKGROUND: Internalizing a strong medical professional identity (PI) is a critical part of medical education. Recent studies of medical students have documented that students' PI, measured by the Professional Identity Essay (PIE), a reflective writing assessment of PI based on Kegan's theory of adult development and Bebeau's developmental model of PI, vary and are impacted by education. Little is known about the PI of exemplary professional physicians. We sought to: 1) describe the PI of physicians who exemplify the highest principles of the medical profession, and 2) evaluate NYU faculty identified as professional exemplars by peers to provide data and demonstrate clear role models for learners METHODS: We elicited nominations for professional exemplar physicians from NYU faculty, chief residents, and 4th-year students, using the definition of professionalism developed by Colby and Damon (1992). Participants were recruited after receiving at least 3 nominations; select participants who received 1 or 2 nominations were also recruited to diversify the participants in terms of specialty, years of practice, gender and race.We also used snowball techniques to get nominations fromstudy participants. After consenting, faculty received the 11-question PIE. We analyzed demographic data of nominated faculty and completed a content analysis of the PIE.
RESULT(S): 206 individual faculty were nominated at least one time by 70 community members. 32 individuals were recruited to the study; to date 22 have completed the PIE. The 206 nominees/22 participants represent: 34/12 specialties, average years in practice 17.6/23.8, range of years in practice 62 for nominees/44 for participants. We identified 3 primary themes through the content analysis: (1) Response to Expectations, "Everything. The profession demands everything.As much as this profession takes fromme, it is dwarfed by what I have received in return." (2) Response to Failure: "I fail to live up to expectations every day. Some days thismotivatesme, other days I disappoint myself." (3) Learning from Others: "I view teaching as integral to medical professionalism." There was a range of developmental levels in the responses with some focusing more on external rather than internal motivations: "I can say that the [malpractice] process for me was very threatening, emotionally consuming and had the potential to alter professional behavior in the wrong way."
CONCLUSION(S): Nominated faculty represented a diverse group with respect to PI. Many participants demonstrated great professionalism and a sense of internal PI in responses to the PIE questions, while others focused onmore externalmotivations to drive their professional behaviors. Further analysis is needed to define the qualities of a true exemplary professional. The range of responses of the exemplars can both serve as role models for learners and provide multiple pathways for learners and faculty to strengthen their own professional identities
EMBASE:633955861
ISSN: 1525-1497
CID: 4803412

Assessing professional identity formation and reflective capacity in medical students: Correlated, but not the same [Meeting Abstract]

Altshuler, L; Lusk, P; Monson, V; King, A; Kalet, A
BACKGROUND: A mature medical professional identity (PI) is a fundamental outcome of medical education (Irby and Hamstra, 2016) and medical schools across the country are developing approaches to support professional identity formation (PIF) in students. Reflective capacity, not just in the moment but as a broad skill, is key to core professional competency and may underlie PIF (Wald, 2015). Yet the relationship between reflective capacity and PIF is not well understood. Do these two concepts assess the same developmental capacity? Is reflective capacity a prerequisite for professional identity development? This pilot study is an initial attempt to explore this issue and to examine the relationship between written reflective capacity and professional identity development.
METHOD(S): As part of a professionalism curriculum medical students complete the Professional Identity Essay (PIE) at three time points: upon entrance to the school, after basic science courses, and after clinical rotations. The PIE (Bebeau and Lewis 2004), based on Kegan's developmental model (1982), requires responses to 9 prompts which elicit conceptions of the professional role. It is scored on a 5-point scale reflecting Kegan's 5 stages, with transitional stages captured by half-points. For this study, we randomly selected 20 PIE protocols from the 100 completed by the Class of 2020 after their basic science curriculum. These were scored by three raters (VM, AK, LA). Interrater reliability was established by reaching 100% agreement within one half stage on the PIE. The same raters scored the PIE protocols with the Reflection Evaluation for Learners' Enhanced Competencies Tool (REFLECT), following the scoring criteria (Wald 2010, Wald 2012). For both the PIE and REFLECT we averaged the three raters into a single score. A Pearson two-tailed correlation was then computed between the two scales.
RESULT(S): Completed scores on both measures were available for 19 of the 20 PIES. The range of PIE scores was 2.5-4, as would be expected of students at this point in their careers (Kalet 2018). REFLECT scores ranged 2-4. There was a statistically significant moderate positive correlation between the PIE and REFLECT (r=.628, p=.004), with REFLECT scores explaining 39% of the variance of PIE scores.
CONCLUSION(S): The correlation between PIE scores and REFLECT ratings suggests that the PIE captures and reflects some elements of learners' reflective capacity. However there remains a large component of the PIE score not explained by reflective capacity, which suggests that the PIE, as a standalone measure of PIF, demonstrates qualities beyond reflective capacity. Further investigation is warranted in order to tease out the interplay between these two concepts. Understanding the relationship between PIF and reflective capacity can inform educators in promoting a more nuanced and sophisticated PI development in students
EMBASE:633955737
ISSN: 1525-1497
CID: 4803452

Do providers document social determinants? our emrs say.! [Meeting Abstract]

Wilhite, J; Zabar, S R; Hanley, K; Altshuler, L; Fisher, H; Kalet, A; Hardowar, K; Mari, A; Porter, B; Wallach, A; Gillespie, C
BACKGROUND: There's been a recent shift toward addressing social determinants of health (SDoH) during the clinical encounter through discussion and documentation. SDoH documentation in the problem list and through billing-related z-code use is necessary for accurate, individual patient and population level tracking andmay improve quality of care.We sought to better understand if/how providers document their patient's SDoH when elicited during a clinical visit.
METHOD(S): Unannounced Standardized Patients (USPs) were sent to two safety-net clinics to assess how medicine residents care for a new patient presenting with one of six unique chief complaints, and accompanying underlying financial, housing, and social concerns. USPs assessed resident practices after the encounter through a behaviorally anchored checklist and systematic chart review. USPs volunteered financial concerns while housing insecurity and social isolation needed to be elicited by the provider. Checklist items assessed if the USP was able to fully disclose their SDoH to the provider. Provider documentation in the electronic medical record (EMR) in one of three spaces: the history of present illness (HPI), the problem list, or through use of a social determinant-specific Zcode was examined when a USP was able to share their concerns.
RESULT(S): 384 USP visits were sent to medical residents from 2017 to 2019. USPs were able to share their financial concerns during 84% of the encounters, but were less likely to be able to share their housing or social concerns with providers (35% and 28%, respectively). Documentation in the HPI and treatment list remained low across cases (<15%) and only one Z-code was used across all visits. On an individual case level, providers addressed housing insecurity most frequently in the asthma case (discussion 65%; documentation: HPI 39%, Plan 16%) and social isolation in the fatigue case (discussion 57%; documentation: HPI 49%, Plan 2%). Providers were least likely to discuss and document SDoH for patients presenting with acute pain.
CONCLUSION(S): In clinical scenarios where SDoH concerns were elicited, residents documented SDoH in less than half of visits. Omission of SDoH not only effects clinical care but also panel management and SDoH population-level estimations. New education strategies are needed to address resident's ability to elicit and accurately document SDoH
EMBASE:633955731
ISSN: 1525-1497
CID: 4803462

Development and maintenance of a medical education research registry

Wilhite, Jeffrey A; Altshuler, Lisa; Zabar, Sondra; Gillespie, Colleen; Kalet, Adina
BACKGROUND:Medical Education research suffers from several methodological limitations including too many single institution, small sample-sized studies, limited access to quality data, and insufficient institutional support. Increasing calls for medical education outcome data and quality improvement research have highlighted a critical need for uniformly clean and easily accessible data. Research registries may fill this gap. In 2006, the Research on Medical Education Outcomes (ROMEO) unit of the Program for Medical Innovations and Research (PrMEIR) at New York University's (NYU) Robert I. Grossman School of Medicine established the Database for Research on Academic Medicine (DREAM). DREAM is a database of routinely collected, de-identified undergraduate (UME, medical school leading up to the Medical Doctor degree) and graduate medical education (GME, residency also known as post graduate education leading to eligibility for specialty board certification) outcomes data available, through application, to researchers. Learners are added to our database through annual consent sessions conducted at the start of educational training. Based on experience, we describe our methods in creating and maintaining DREAM to serve as a guide for institutions looking to build a new or scale up their medical education registry. RESULTS:At present, our UME and GME registries have consent rates of 90% (n = 1438/1598) and 76% (n = 1988/2627), respectively, with a combined rate of 81% (n = 3426/4225). 7% (n = 250/3426) of these learners completed both medical school and residency at our institution. DREAM has yielded a total of 61 individual studies conducted by medical education researchers and a total of 45 academic journal publications. CONCLUSION/CONCLUSIONS:We have built a community of practice through the building of DREAM and hope, by persisting in this work the full potential of this tool and the community will be realized. While researchers with access to the registry have focused primarily on curricular/ program evaluation, learner competency assessment, and measure validation, we hope to expand the output of the registry to include patient outcomes by linking learner educational and clinical performance across the UME-GME continuum and into independent practice. Future publications will reflect our efforts in reaching this goal and will highlight the long-term impact of our collaborative work.
PMCID:7305610
PMID: 32560652
ISSN: 1472-6920
CID: 4510572

Graduate level health professions education: how do previous work experiences influence perspectives about interprofessional collaboration?

Squires, Allison; Miner, Sarah; Greenberg, Sherry A; Adams, Jennifer; Kalet, Adina; Cortes, Tara
Understanding how previous experiences with interprofessional education and collaboration inform health care provider perspectives is important for developing interprofessional interventions at the graduate level. The purpose of this study was to examine how previous work experiences of graduate level health professions students inform perspectives about interprofessional education and collaboration. Drawing from program evaluation data of two separate graduate level interprofessional education interventions based in primary care and home health care, we conducted a qualitative secondary data analysis of 75 interviews generated by focus groups and individual interviews with graduate students from 4 health professions cadres. Using directed content analysis, the team coded to capture descriptions of interprofessional education or collaboration generated from participants' previous work experiences. Coding revealed 173 discrete descriptions related to previous experiences of interprofessional education or collaboration. Three themes were identified from the analysis that informed participant perspectives: Previous educational experiences (including work-based training); previous work experiences; and organizational factors and interprofessional collaboration. Experiences varied little between professions except when aspects of professional training created unique circumstances. The study reveals important differences between graduate and undergraduate learners in health professions programs that can inform interprofessional education and collaboration intervention design.
PMID: 32506976
ISSN: 1469-9567
CID: 4486232

Understanding medical student evidence-based medicine information seeking in an authentic clinical simulation

Nicholson, Joey; Kalet, Adina; van der Vleuten, Cees; de Bruin, Anique
Objective/UNASSIGNED:Evidence-based medicine practices of medical students in clinical scenarios are not well understood. Optimal foraging theory (OFT) is one framework that could be useful in breaking apart information-seeking patterns to determine effectiveness and efficiency of different methods of information seeking. The aims of this study were to use OFT to determine the number and type of resources used in information seeking when medical students answer a clinical question, to describe common information-seeking patterns, and identify patterns associated with higher quality answers to a clinical question. Methods/UNASSIGNED:Medical students were observed via screen recordings while they sought evidence related to a clinical question and provided a written response for what they would do for that patient based on the evidence that they found. Results/UNASSIGNED:Half (51%) of study participants used only 1 source before answering the clinical question. While the participants were able to successfully and efficiently navigate point-of-care tools and search engines, searching PubMed was not favored, with only half (48%) of PubMed searches being successful. There were no associations between information-seeking patterns and the quality of answers to the clinical question. Conclusion/UNASSIGNED:Clinically experienced medical students most frequently relied on point-of-care tools alone or in combination with PubMed to answer a clinical question. OFT can be used as a framework to understand the information-seeking practices of medical students in clinical scenarios. This has implications for both teaching and assessment of evidence-based medicine in medical students.
PMCID:7069825
PMID: 32256233
ISSN: 1558-9439
CID: 4378842

In the room where it happens: do physicians need feedback on their real-world communication skills? [Editorial]

Zabar, Sondra; Hanley, Kathleen; Wilhite, Jeffrey A; Altshuler, Lisa; Kalet, Adina; Gillespie, Colleen
PMID: 31704892
ISSN: 2044-5423
CID: 4186612

Hearing the Call of Duty: What We Must Do to Allow Medical Students to Respond to the COVID-19 Pandemic [Editorial]

Kalet, Adina L; Jotterand, Fabrice; Muntz, Martin; Thapa, Bipin; Campbell, Bruce
PMID: 32348064
ISSN: 2379-3961
CID: 4412372

Peer Mentor Development Program: Lessons Learned in Mentoring Racial/Ethnic Minority Faculty

Williams, Natasha; Ravenell, Joseph; Duncan, Andrea F; Butler, Mark; Jean-Louis, Girardin; Kalet, Adina
Introduction/UNASSIGNED:Mentorship is crucial for academic success. And yet, there are few mentoring programs that address the needs of underrepresented, racially/ethnically diverse junior faculty conducting health-related research in the United States. Methods/UNASSIGNED:To expand mentoring capacity for these racially/ethnically diverse faculty, we developed a Peer Mentor Development Program (PMDP) to prepare near-peers, who have similar characteristics and personal experiences, to provide support to participants in an NIH-PRIDE funded Institute. The PMDP program is designed based on the 8-year experience of the Mentor Development Program of the NYU-Health and Hospitals Clinical Translational Science Institute. Annually, up to six alumni are selected into the PMDP, participate in the 12-hour program over 4 days, are paired with 1 to 3 scholar participants to mentor and join monthly PMDP conference calls during the ensuing year. Results/UNASSIGNED:We describe the program, participant experience and lessons learned from our first 18 peer mentors in three PMDP cohorts. Additionally, all 18 peer mentors completed a post-evaluation survey to assess the program. Overall, peers agreed that participating in the PMDP enhanced most of the specific skills targeted. Participants rated 53%-86% of skills as "more than before" participating in PMDP, demonstrating the appreciation and impact of the program. Conclusions/UNASSIGNED:The PMDP may be a model for higher education and academic medicine programs committed to mentoring and retaining racially/ethnically diverse faculty and ultimately contributing to reducing entrenched health disparities between majority and minority populations.
PMCID:7186051
PMID: 32346278
ISSN: 1945-0826
CID: 4412302